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Accessing the Website

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason a Website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of a Website, or all of the Website, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to the Website.

You are also responsible for ensuring that all persons who have access to the Website through your internet connection are aware of these terms of use and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.


You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.


If you print off, copy or download any part of a Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


No reliance on information posted

Commentary and other materials posted on a Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.

The Website changes regularly

We aim to update the Website regularly, and may change the content at any time. If the need arises, we may suspend access to a Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Our liability


The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:


All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of any Website, any websites linked to the Website and any materials posted on them, including, without limitation any liability for:

loss of income or revenue; 

loss of business;

loss of profits or contracts;

loss of anticipated savings;

loss of data;

loss of goodwill;

wasted management or office time; and

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Information about you and your visits to the Website

We process information about you in accordance with our privacy policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.


Transactions concluded through the Website

Contracts for the supply of goods formed through a Website or as a result of visits made by you are governed by our terms of use and terms of supply.


Viruses, hacking and other offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website are stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on a Website, or on any website linked to it.


Linking to the Website

You may link to the home page of a Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.


No Website can be framed on any other site, nor may you create a link to any part of a Website other than the home page. We reserve the right to withdraw linking permission without notice.


If you wish to make any use of material on the Website other than that set out above, please contact us.


Links from the Website

Where a Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to a Website. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.



We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Website.


Your concerns

If you have any concerns about material which appears on the Website, please click here. Thank you for visiting the Website.



These terms of supply (together with the documents referred to on it) tell you the terms of supply on which we supply any of the products listed on a Website.


These terms of supply, and any contract between us, are only available in the English language.


Please read these terms of supply carefully and make sure that you understand them, before ordering any products from a Website. You should understand that by ordering any of our products, you agree to be bound by these terms of supply.


You should print a copy of these terms of supply for future reference.


Please tick the box on the page where you purchase products if you accept them. Please understand that if you refuse to accept these terms of supply, you will not be able to order any products from a Website.


Service availability

Some restrictions are placed on the extent to which we accept orders from specific countries. If we are unable to ship to your country, it will either be stated in our terms of supply or you will be informed at the checkout.


Your status

By placing an order through a Website, you warrant that:


you are legally capable of entering into binding contracts; and

you are at least 18 years old.

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.


All advertisements and communications made by us on a Website are “invitations to treat”, not offers. This means that if products shown on the site are not available or are incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those products unless they have been confirmed in a Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.


If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.


Third parties

We may provide links on the Website to the websites of other companies. We give no undertaking that products you purchase from third party sellers through a Website, or from companies to whose website we have provided a link on a Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.


We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller. Please refer to Price and Payment regarding our payment processing.


If you are contracting as a consumer, this DISCLAIMER does not affect your statutory rights against us. If you would like information about your legal rights you should contact your local trading standards, citizens advice bureau or seek independent legal advice.


Availability and Delivery


Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Please refer to Events outside our control regarding exceptional circumstances.


We ship all UK orders via one of our courier companies and in some cases Royal Mail First Class. Orders to Europe are shipped by UPS, and cover the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (“European Delivery Destinations”).

We do not ship  to destinations outside the European Delivery Destinations and UK.

If you order products from a Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Items will be shipped as soon as possible, and should arrive within the following timescales:


1. UK Mainland: 48 hours, excluding weekends and Bank Holidays.


2. UK Mainland (Premium Service) - Next working day (excluding weekends and Bank Holidays).

This is a next working day delivery service, if order is placed before the cut-off time of 2pm. Any orders placed after this time will be shipped the following day.


3. European Delivery Destination: 5-7 working days


Delivery times are estimated only and commence from the date of the Dispatch Confirmation.


If no one is available to sign the parcel will be left with a neighbour or instructions will be left on how to arrange redelivery or collection.


Risk and title


Delivery of an order shall be completed when we deliver the products to the address you gave us or if no one is available to sign for the products when they are delivered to a neighbour or retained by the courier for redelivery or collection and the products will be your responsibility from that time.


Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.


If you have not received your products within 10 days from the Dispatch Confirmation, you must notify us immediately by contacting or +44 (0)1923 204 420, quoting your order number. If you fail to inform us of non delivery in time we will not refund or replace the products.


Price and payment

The price of the products and our delivery charges will be as quoted on the Website from time to time, except in cases of obvious error.


The Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on a Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If we discover an error in the price of the products you have ordered prior to dispatch we will not be able to accept your order and we will notify you by email. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.


The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to Availability and Delivery.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.


How to pay


Payment for all products must be by credit or debit card. We accept payment with most major credit cards. Payment for the products and all applicable delivery charges is in advance. We will charge your debit or credit card when you place your order.


We do not store credit card details. All our payments systems are handled by PayPal, ePDQ (Barclays) or Amazon who all use a secure server that implements SSL technology (certified to the required standard for encrypted credit card transactions by VERISIGN) to protect your credit card information and assist your shopping experience. For information on how PayPal, ePDQ (Barclays) or Amazon processes and uses personal information, please see PayPal, ePDQ (Barclays) or Amazon’s privacy policy. PayPal, ePDQ (Barclays) and Amazon provide us with limited data such as the shipping address, billing address, contact information and confirmation of payment.


Any losses incurred or sustained by customers who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by us. When using a public computer, you must sign out when you have finished shopping.


Cancellations / returns

Consumers have a statutory right to cancel for any reason during the periods set out below and receive a full refund. You will receive a full refund of the price paid for the products in accordance with our Refunds Policy.


Your statutory right to cancel a Contract if your contract is for a single product starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends 14 working days after receipt of the products by you. You must return the product to us unopened in order to receive the refund, unless it is being returned due to a fault.


Your statutory right to cancel a Contract if your contract is for multiple products to be delivered on separate days starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends 14 working days after receipt of the last of the separate products by you. You must return the products to us unopened in order to receive the refund, unless they are being returned due to a fault.


To cancel a Contract, you must inform us in writing e.g. by emailing If the products have been delivered to you, you must also return the products to us as soon as reasonably practicable. In the UK we will cover the cost of returns (provided the product is unopened, unless it is being returned due to a fault). Returns from European Delivery Destinations are at your cost.


Because you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this provision or anything else in these Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Our Refunds Policy

If for any reason you are dissatisfied with any product, simply follow the directions below to return the product within 14 working days after receipt of the products by you, and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used. Send the items back to: Ltd - RETURNS

Amertrans Park

Bushey Mill Lane

Watford, Herts

WD24 7JG



Please contact our customer service team before returning any item and to confirm whether your delivery costs will be included in the refund or not. We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase. Refunds will be processed without undue delay.


Please note we are unable to refund any items after the 14 working days’ time limit. This does not affect your statutory rights.


Competitions and prize draws

From time to time we may run competitions and prize draws (a “Promotion”). Each Promotion will have its own specific terms which will be published on a Website. The following general terms will also apply:


There is no cash alternative to the Promotion prize.

Promotion prizes are non-transferable and not for resale.

All entrants must be UK residents over the age of 18.

Our decision is final and binding and no correspondence will be entered into.

All winners will be chosen at random from all the entries received. Details of the Promotion prize winner will be provided upon written request.

Winners will be notified within 30 days from the closing date of the Promotion and they must respond within 7 days of notification confirming acceptance of the prize.

No responsibility is accepted for the provision of incorrect information or entries that are not received by us for any reason.

Promotions are not open to anyone employed by or associated with

We reserve the right to withdraw, change or cancel a Promotion at any time.

The promoter of any Promotions shall be, unless otherwise stated.


Free gifts with purchases

From time to time, we may run special promotions where we offer free gifts with purchases on certain products, or over certain order values. There may be a selection of gifts on offer, and customers may be required to add their choice of free gift to their basket on checkout. The following general terms will also apply:


Gifts cannot be added to orders retrospectively (i.e. if you forget to add your free gift, we will not be able to add this for you after your order has been placed)

Gift choices cannot be amended after an order has been placed.

All free gifts are subject to stock availability.

We may offer an alternative if the one selected is not available.

Free gift offers may be withdrawn at any time and without further notice.

Gift images displayed on the website are for illustration purposes only.

There is no cash alternative to free gifts. Loyalty Programme

From time to time may operate a loyalty programme. In this event:-

  1. All Website customers are automatically enrolled in the Loyalty Program (the “Loyalty Program”).
  2. Membership to the Loyalty Program is free.
  3. The standard number of points you will collect for every £1 spent on qualifying purchases on the Website will be 10 loyalty points; however the number of points collected can vary.  Two loyalty points are worth one penny to redeem on the Website.  From time to time we may run special promotions where we award additional loyalty points for every £1 that you spend and/or increase the value of your loyalty points to redeem on the Website.
  4. To redeem your points on the Website you should log in and go to your basket. You can then select the number of loyalty points you wish to use in relation to that purchase.
  5. You can redeem loyalty points on part or all of a qualifying purchase up to the full value of the qualifying purchase excluding the cost of delivery.
  6. Loyalty points are offered on all products purchased on the Website, except purchases made using gift vouchers. Points are awarded after any relevant discounts or promotions have been deducted from your shopping and exclude the cost of delivery.
  7. The number of loyalty points you have received after a qualifying purchase will be confirmed after the dispatch of the product or products purchased.
  8. Loyalty points from different accounts and/or different customers cannot be transferred and/or combined to consolidate the balance.
  9. Redeemed loyalty points will be credited back to the balance if the product purchased is returned.
  10. If a product you buy entirely with loyalty points is faulty, please return it to If necessary we will credit your account with the right number of loyalty points. No cash refund will be given in these circumstances.
  11. If a product you buy partly with loyalty points is faulty, please return it to  We will credit your account with the right number of loyalty points and a cash refund will be given in relation to the amount actually paid by you for the product after you redeemed your loyalty points.
  12. If you receive a refund having returned or cancelled a product which awarded you loyalty points, and/or your payment for the purchase is refused, then we are entitled to cancel these loyalty points from your account.  If you exchange the product for products with an equivalent loyalty point value, then you will be entitled to keep the loyalty points earned on that product.  If you exchange for products with a lower loyalty points value then we are entitled to cancel the balance of the loyalty points.
  13. Loyalty points may only be redeemed for products, they cannot be used to pay additional charges such as delivery.
  14. Loyalty points have no cash value and are not exchangeable for cash.
  15. Customers may check the loyalty points accumulated by them by checking their account or contacting customer services by email at  or by telephone on +44 (0) 1923 204 420.
  16. Please note that your loyalty points balance may not be updated immediately when you make a qualifying purchase.  You will need to wait at least 24 hours before the points show on your account online.  We may withhold points or delay crediting them where we reasonably suspect fraudulent activity or a breach of these terms and conditions.
  17. Customers who close their online account with will immediately lose any and all loyalty points accumulated on their account.
  18. Loyalty points expire after 12 months and will remove accumulated loyalty points from customer accounts after a period of 12 months from the date the loyalty points were credited to the customer account.
  19. Customers can earn a maximum of 50,000 loyalty points in any 12 month period.
  20. reserves the right to amend the terms and conditions of the Loyalty Program at any time at its sole discretion.
  21. reserves the right to terminate the Loyalty Program at any time.  Customers will be notified and given a 30 day period to use their accumulated loyalty points. After the 30 day period, any unused points will automatically be forfeited without any compensation.
  22. shall not be liable for any system malfunction, system failure or disruption in access to the Loyalty Program, or any consequences, direct or indirect, arising from the same.
  23. Loyalty points awarded may be removed or cancelled if determines that the loyalty points were collected in breach of these terms and conditions or were awarded in error.


Price Matching

At we endeavour to offer our customers an unparalleled service and products at competitive prices.

We actively monitor the prices offered by our competitors online and adjust our own prices accordingly.

How we compare prices against our competitors


  1. We collect price data from our competitors as follows:


  1. Webs scans of,,,,,,,,, (collectively “our Competitors” and individually “a Competitor”) are conducted every 48 hours.


If for any reason we cannot update the prices of products sold by any of our Competitors then price matching against that Competitor will be unavailable until the price data is available again.

  1. The prices we match

We match the prices of our Competitors publicly available to all UK customers online, based on those displayed on our Competitor's own website. The price has to apply to an identical individual product in terms of brand and size. The product must be described as in stock on our Competitor’s website. If the product is described as out of stock on our Competitor’s website then the price will remain at the price when last sold.

We do not match exclusive prices only available to specific customers such as negotiated prices for bulk purchases or prices reserved only for certain groups of customers like club members. We also don't match prices only available via 3rd party websites or after voucher codes have been applied.

  1. What are the restrictions?

We reserve the right to amend or withdraw the price matching of products with our Competitors at any time without notice.

Prices are matched entirely at our discretion and we do not offer any form of price match promise or guarantee nor do we offer to reimburse any difference in price where a product sold by a Competitor is less expensive than on the Website.

We do not match prices which would reduce the price of a product below our cost price or to a price which is not financially feasible for us.


Promotional codes and Voucher codes

From time to time we may issue promotional discount codes / voucher codes (a “Code”). Each Discount Code will have its own specific terms which will be published on the relevant Website. The following general terms will also apply:


Codes cannot be used in conjunction with any other discount, promotion or on sale items;

Codes cannot be used to purchase gift vouchers;

Codes are strictly personal and non-transferable;

Codes are only valid for use on the relevant Website and not in any other stores or websites;

We reserve the right to withdraw any Code from use at any time without prior notification and at our sole discretion;

There is no cash alternative for the Code;

If cancelling an order placed using a Code, the value of the Code will not be refunded;

Codes must be entered when you checkout and cannot be used at a later time if you fail to do so.


We warrant to you that any product purchased from us through a Website will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


Our liability

If we fail to comply with these terms of supply, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms of supply or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.


We only supply the product for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We do not in any way exclude or limit our liability for:


death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);

defective products under the Consumer Protection Act 1987; and

any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using a Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Notices and communications

All notices given by you to us must be given to at: Ltd

Amertrans Park

Bushey Mill Lane

Watford, Herts

WD24 7JG


By email to:


We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail,that such e-mail was sent to the specified e-mail address of the addressee.


Transfer of rights and obligations

We may transfer our rights and obligations under these terms of supply to another organisation, but that will not affect your rights or obligations under this Contract.


You may only transfer your rights and obligations under this Contract if we agree to this in writing.


Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).


A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following types of events: industrial action; riot, terrorist attack or threat of terrorist attack; natural disasters such as fires, floods or earthquakes; impossibility of the use of public or private telecommunications networks.


Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Either party may cancel a Contract affected by a Force Majeure Event which has continued for more than 90 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.



No waiver by us of any (a) default, or (b) right or remedy under the Contract or any of these terms of supply, will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.



Each provision of these terms of supply shall be construed as separately applying and surviving even if for any reason one or other of those provisions or part of a provision is held to be inapplicable or unenforceable in any circumstances.


Our right to vary these terms of supply

We have the right to revise and amend these terms of supply from time to time. You will be subject to the policies and terms of supply in force at the time that you order products from us.


Law and jurisdiction

Contracts for the purchase of products through a Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.


Third party rights

A person who is not party to these terms of supply or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


PRIVACY POLICY is registered in England and Wales under company number 3606499 and we have our registered office at Amertrans Park, Bushey Mill Lane, Watford, Hertfordshire WD24 7JG. We are a limited company.


This policy (together with our terms of use and terms of supply and any other Additional Terms referred to or set out in a Website) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purpose of the Data Protection Act 1998 (the “Act”), we are the data controller.


Our address is: Ltd

Amertrans Park

Bushey Mill Lane

Watford, Herts

WD24 7JG


Information we may collect from you

When you place an order with us we need to know your name, email address, telephone number, delivery address and payment details. We collect information about you for two reasons: firstly, to process your order, and secondly to keep you up to date with its progress.


We may collect and process the following data about you:


Information that you provide by filling in forms on a Website. This includes information provided at the time of registering to use a Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through a Website and of the fulfilment of your orders. We do not store credit or debit card details.

Details of your visit to Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

By submitting your information, you consent to the use of that information in accordance with our privacy policy. If we change our privacy policy, we will post details on our website. We will also email you. Continued use of our services will signify that you agree to any changes made.



The internet is not a secure medium but we have put in place various security procedures to keep your personal information confidential. These cover the storage, access and disclosure of your information.


Because the internet is global, your information may be transferred outside the EEA (European Economic Area) to countries that do not have similar data protection legislation during use as set out in this policy. However we have taken the steps set out above to keep your information secure. By submitting your information you consent to these transfers.



We may automatically collect information about your website use when you visit the Website. This information may include information about your Internet Service Provider, your operating system, browser type, domain name, Internet Protocol (IP) address, your access times, the website that referred you to us, the web pages you request, and the date and time of those requests. The collection of this information may involve the use of cookies.


A cookie is a small file of letters and numbers that we put on your computer - if you agree. These cookies allow us to distinguish you from other users of our websites, which helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites.


The cookies we use are “session” and “analytical” cookies. Session cookies enable us to manage your shopping basket, pricing and currency presentation, and other functional aspects of the website during your active session. Analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.


The cookie helps web applications to respond to you as an individual by gathering and remembering information about your preferences and which pages you visit. Some cookies only exist whilst you are online but persistent cookies – which are not session-based – remain on your computer, so that you can be recognised as a previous visitor when you next visit our website.


In no way does a cookie mean that we can access your computer or any other information about you, other than the information you choose to share with us.


You can choose to allow cookies when you first access a Website. If you choose not to allow cookies or to remove or reject cookies, it will affect many aspects of the Website.


Types of cookies we use:


Strictly necessary cookies

These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.


Examples include:

To remember that you are logged in.

To manage your shopping basket.

To remember what you enter on forms as you navigate from page to page.

Example usage: ASP.NET Session cookies


Performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


Examples include:

To measure the effectiveness of our websites’ content and navigation

To test different versions of our site design or content

To measure the effectiveness of advertising

Example usage: A\B Testing Tools


Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Examples include:

To remember what language version of the site you selected

To present the appropriate pricing and currency based on your region

Example Usage: cookie preference may also collect aggregated data or anonymised data that does not directly identify you. This is not personal data for the purposes of the Act and is therefore not subject to this Policy.


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


Except for essential cookies, all session cookies will expire as soon you close down your browser session.



We also want to be able to inform you of any product updates or promotions. Accordingly we may choose to contact you by email with our newsletter, with new product information, competitions and special offers. If you don't want to receive the newsletter, then please remove the tick from the box on the delivery details page by clicking on it.


With your permission, we may also use your data, or permit other companies within our group and our approved partner FragranceExpert Limited and its group to use your data, in order to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone. If you want us to use your data in this way, or to pass your details on to other companies in our group and FragranceExpert Limited and its group for marketing purposes, please tick the relevant box situated on the form on which we collect your data from.


Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 or FragranceExpert Limited and its group.


We may disclose your personal information to third parties:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms of supply of supply and other agreements; or

to protect the rights, property, or safety of Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at


A Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.



For any questions, comments and requests regarding this privacy policy please click here.