Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Please refer to Events outside our control regarding exceptional circumstances.
We ship all UK orders via one of our courier companies and in some cases Royal Mail First Class. Orders to Europe are shipped by UPS, and cover the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (“European Delivery Destinations”).
We do not ship to destinations outside the European Delivery Destinations and UK.
If you order products from a Fragrance Expert Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Items will be shipped as soon as possible, and should arrive within the following timescales:
1. UK Mainland: 48 hours, excluding weekends and Bank Holidays.
2. UK Mainland (Premium Service) - Next working day (excluding weekends and Bank Holidays).
This is a next working day delivery service, if order is placed before the cut-off time of 2pm. Any orders placed after this time will be shipped the following day.
3. European Delivery Destination: 5-7 working days
Delivery times are estimated only and commence from the date of the Dispatch Confirmation.
If no one is available to sign the parcel will be left with a neighbour or instructions will be left on how to arrange redelivery or collection.